HELP PAGE – Frequently Asked Questions

Can Downloaded files Be Re-requested If lost Or Damaged?

NO, A new order will have to be placed to replace files.

Can My Files Be Delivered To My Email Address?

Yes! Upon request! Use the "Contact Use" menu to request files. Be sure to include your order number (Files will be delivered within 24 hours).

How Do I Save The Music File On My PC?

After purchase, a receipt page will appear. Click on the "download" link and you will be given the option to SAVE or OPEN FILE. Select SAVE and save the file in a directory of your choice.

I Can't Download My File From The Receipt Page.

Sometimes your pop-up blocker settings may prevent you from viewing the download page. If this happens you may send an email from the "Contact Us" Page, requesting your files to be sent by email and we'll respond within 24 hours. Please include your order number.

I Completed My Credit Card Transaction; How Do I Get My Music?

After payment is completed a receipt page will appear that will display a button for you to download/save each score selection that you ordered. Simply click on each selection and save to your PC or you may print each selection at that time.

Is There A Charge To Download Acrobat Reader?

No! It's FREE.

I Mailed A Check/Money Order Payment, When Will I receive My Music?

Your music will sent to you email address upon receipt of payment. You may inquire about receipt of payment and delivery status through the "Contact Us" page.

I Mailed A Check/Money Order Payment, And Have Not Received My Order Yet.

You may inquire about receipt of payment and delivery status through the "Contact Us" page.

If I Pay By Check Or Money Order How Will I Receive My Order?

Your music will sent to you email address upon receipt of payment. You may inquire about receipt of payment and delivery status through the "Contact Us" page.

I Am A Songwriter How Do I Join This Program?

You may join the program by sending an email to us through the "Contact Us" page. You will be contacted up on receipt.

No Receipt Page Appeared

Sometimes your pop-up blocker settings may prevent you from viewing the Receipt/Download page. If this happens you may send an email from the "Contact Us" Page, requesting your files to be sent by email and we'll respond within 24 hours. Please include your order number.

Where Do I Download the Score File?

After payment is completed a receipt page will appear that will display a button for you to download/save each score selection that you ordered. Simply click on each selection and save to your PC or you may print each selection at that time.